Terms of Service

Last updated: April 3, 2026  |  Effective: April 3, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Global Software Development SRL (trading as “Progenix,” “we,” “us,” or “our”) governing your access to and use of progenix.ai and any related services (the “Service”). By accessing or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

By creating an account or using the Service, you represent that you are at least 18 years old (or the age of legal majority in your jurisdiction), have read these Terms, and agree to be bound by them. If acting on behalf of an organisation, you represent you have authority to bind that organisation.

1a. Children's Privacy

The Service is not directed to children under 16. If we learn that we have collected personal information from a child under 16 without verifiable parental consent, we will delete that information promptly. Parents or guardians who believe their child has provided personal information to us may contact us at legal@progenix.ai.

Takedown procedure for accounts of minors. A parent, guardian, or school official may request removal of an account belonging to a person under 13 (COPPA) or under 16 (GDPR Art. 8) by emailing privacy@progenix.ai with the subject line “Minor account removal”. We will:

1. Acknowledge the request within 5 business days.
2. Verify the requester's relationship to the minor (parental ID or school letterhead). If we cannot verify within 30 days, we will still suspend the account pending further evidence.
3. Permanently delete the account, all linked personal data, and any backups within 60 days of verification, in line with our standard erasure procedure (Privacy Policy §6).
4. Send written confirmation of deletion to the requester.

We do not require any payment, account credential, or onward consent to process a minor-removal request.

2. Changes to Terms

We may update these Terms from time to time. Material changes will be notified by email or in-app notice at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

3. Account Registration

You must provide accurate registration information and keep it updated. You are responsible for all activity under your account. Report suspected unauthorised access immediately to security@progenix.ai.

4. Privacy

Your use of the Service is subject to our Privacy Policy, incorporated herein by reference.

Enterprise customers requiring a Data Processing Agreement (DPA) under GDPR Article 28 may request one by contacting legal@progenix.ai.

5. Subscriptions, Billing, and Auto-Renewal

5.1 Subscription Plans

Progenix offers free and paid plans described at progenix.ai/pricing. Pricing may change with 30 days' prior notice.

5.2 Automatic Renewal — Important Notice

YOUR PAID SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUALLY) AT THE THEN-CURRENT RATE. YOU WILL BE CHARGED AUTOMATICALLY UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. Cancel anytime via your billing dashboard or by emailing billing@progenix.ai at least 24 hours before renewal.

5.3 Billing Cycle

Subscriptions are billed in advance monthly or annually starting from your subscription or upgrade date.

5.3a Tax & VAT

All prices shown are exclusive of applicable taxes, including VAT, GST, and sales tax. Applicable taxes will be calculated and added at checkout based on your billing address and jurisdiction.

5.4 No Refunds

Except where required by law, all payments are non-refundable. No refunds for partial periods or unused features.

5.5 Price Changes

Price changes will be notified by email at least 30 days in advance. Continued use constitutes acceptance of the new price.

5.6 EU/EEA Cooling-Off Right

EU/EEA consumers have the right to withdraw from a purchase within 14 days unless the Service has been used and this right expressly waived. Contact legal@progenix.ai to exercise this right.

5.7 Free Trial

Free trials automatically convert to paid subscriptions at trial end unless cancelled. A reminder email will be sent at least 3 days before trial expiry.

5.8 Payment Failure

Failed payments will trigger email notification and may result in account suspension. We may retry up to three times before downgrading or terminating your subscription.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law or regulation;
• Transmit malicious code or disrupt the Service;
• Harvest user data without authorisation;
• Impersonate any person or entity;
• Use automated tools without prior written consent;
• Train competing AI models using Service outputs;
• Generate illegal, defamatory, or IP-infringing content;
• Circumvent security features;
• Resell or sublicense the Service without authorisation;
• Deploy in high-risk applications (medical diagnosis, autonomous weapons, critical infrastructure) without appropriate human oversight.

Violations may result in immediate suspension or termination (Section 10).

6a. AI System Transparency Disclosure

Notice pursuant to EU AI Act (Regulation (EU) 2024/1689), Article 52

Progenix uses artificial intelligence systems to provide core features of the Service. These AI systems are powered by third-party providers, including Anthropic, OpenAI, and NVIDIA. When you interact with the Service, you are interacting with AI-generated responses, not with human professionals.

You should be aware that:

• Responses, recommendations, and outputs generated by the Service are produced by AI systems and may contain errors, inaccuracies, or omissions;
• AI outputs must not be relied upon as professional, legal, medical, financial, or other specialist advice without independent verification by a qualified human professional;
• AI systems may reflect biases present in their training data and may behave unpredictably in edge cases.

This disclosure is provided pursuant to EU AI Act (Regulation (EU) 2024/1689) Article 52, which has been enforceable since 2 August 2025 and requires providers of AI systems that interact with natural persons to disclose the AI nature of that interaction. This obligation applies globally to users accessing the Service from the European Union and the EEA, and Progenix extends this disclosure to all users as a matter of good practice.

For details on AI processing of your content, see Section 7.2a below.

7. Intellectual Property

7.1 Progenix IP

The Service and all Progenix content are owned by Progenix. You receive a limited, non-exclusive, non-transferable, revocable licence for internal business use only. The Service incorporates open-source software components; attribution and licence notices for those components are published at progenix.ai/notices.

7.2 Your Content

You retain ownership of content you submit (“User Content”). You grant Progenix a worldwide, royalty-free licence to host, process, and display User Content solely to provide the Service. For details on how User Content is transmitted to third-party AI providers, see Section 7.2a.

7.2a AI Processing of User Content

User Content you submit to the Service may be transmitted to third-party AI model providers for the purpose of generating responses and fulfilling the functionality of the Service. Current AI model providers are:

• Anthropic — Claude language models (anthropic.com/privacy);
• OpenAI — GPT language models (openai.com/policies/privacy-policy);
• NVIDIA — NIM inference platform (nvidia.com/privacy-policy).

These providers process User Content under enterprise agreements that contractually prohibit them from using User Content to train or improve their AI models. Progenix acts as the data controller for User Content; the AI model providers listed above act as data processors under data processing agreements consistent with GDPR Article 28. This disclosure is provided pursuant to GDPR Article 13(1)(e) and applicable FTC requirements.

We may update the list of AI providers from time to time. Material changes to the providers used to process your content will be notified in accordance with Section 2 of these Terms.

7.3 AI-Generated Outputs

Progenix does not claim ownership of AI Outputs generated from your inputs. AI outputs may not be protectable by copyright in all jurisdictions.

7.4 Feedback

Feedback you provide grants Progenix a perpetual, irrevocable, royalty-free licence to use it for any purpose without compensation.

8. Warranty Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or reliability. Progenix does not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate.

Nothing in this Section affects statutory rights that cannot be excluded under applicable law.

9. Indemnification

You agree to indemnify and hold harmless Progenix and its affiliates, directors, employees, and agents from claims, liabilities, damages, and expenses arising from: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of third-party rights.

10. Termination and Suspension

10.1 Termination by You

You may terminate your account via account settings or by emailing legal@progenix.ai. Termination takes effect at the end of the current billing period unless immediate termination is requested. No refunds for remaining paid periods except where required by law.

10.2 Suspension or Termination by Progenix

We may suspend or terminate your access with or without notice if: (a) you breach these Terms; (b) your use poses security or legal risk; (c) you fail to pay amounts due; (d) required by law; or (e) we discontinue the Service (30 days' notice where practicable).

10.3 Effect of Termination

Upon termination, your licence ceases immediately. Personal data will be deleted or anonymised per our Privacy Policy, subject to legal retention obligations. Sections 7–14 survive termination.

10.4 Data Export

Export your data from the account dashboard before deleting your account. Data recovery after deletion cannot be guaranteed.

11. Limitation of Liability

11.1 Exclusion of Consequential Damages

To the maximum extent permitted by applicable law, Progenix shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages.

11.2 Liability Cap

Progenix's total liability shall not exceed the greater of: (a) fees you paid in the 12 months preceding the claim; or (b) USD $100.

11.3 Exceptions

Nothing here limits liability for death or personal injury from negligence, fraud, or any liability that cannot be excluded under applicable law.

12. Third-Party Services

The Service may integrate with third-party services. Progenix is not responsible for their content, privacy practices, or availability. Use of third-party services is governed by their own terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Romania. Subject to Section 14, disputes shall be resolved in the competent courts of Romania. EU/EEA consumers retain rights under mandatory local consumer protection laws. California residents may have additional CCPA rights — see our Privacy Policy.

14. Dispute Resolution

14.1 Informal Resolution

Contact legal@progenix.ai before initiating formal proceedings. We will attempt resolution within 30 days.

14.2 Binding Arbitration (US Users)

US users: unresolved disputes shall be resolved by binding individual arbitration under AAA Consumer Arbitration Rules. The arbitrator's decision is final and binding. For claims under USD $10,000, Progenix will bear all arbitration filing, administration, and arbitrator fees. For claims at or above USD $10,000, fees will be allocated per the AAA Consumer Arbitration Rules.

14.3 Class Action Waiver (US Users)

Claims may only be brought individually, not as part of a class or representative proceeding, to the extent permitted by law.

14.4 Exceptions

Either party may seek emergency injunctive relief in court for irreparable harm, including IP infringement claims.

14.5 EU/EEA Users

Sections 14.2 and 14.3 do not apply to EU/EEA consumers. You may use the EU ODR platform at ec.europa.eu/consumers/odr.

15. General Provisions

• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Progenix.
• Severability: Unenforceable provisions do not affect remaining provisions.
• Waiver: Non-enforcement does not waive future enforcement rights.
• Assignment: You may not assign these Terms without written consent. Progenix may assign in connection with a merger or acquisition.
• Force Majeure: Progenix is not liable for delays beyond its reasonable control.

16. Contact Information

© 2026 Global Software Development SRL. All rights reserved.